Instagram is a good platform for you to share pictures and videos and gain likes from the person your friends or strangers. If you are a favorite on it and have a large number of followers, you can even make money with it.
However, one latest issue is that the Instagram stories not working now and then, it’s inconvenient for both Instagram normal users, favorites, and also organizations. Therefore, we will talk about how to fix the Instagram stories not working issue in this article.
If you have the same issue, follow us to learn the solutions!
What Should Do First When Instagram Stories Not Loading
The first thing you should do when you found that the Insta story not loading is to check the server condition. There are two ways.
1. Check Twitter/Facebook/Tumblr
The first way is to open your Twitter app and search for “Instagram down” or check the hashtag “#InstagramDown” to see if anyone else has reported the same issue. Of course, you can also search the content on Facebook, Tumblr, or any other social app.
2. Use Status Checker
The other way is to use a third-party checker, like downdetector.com. Launch this site and enter Instagram to search. Then you will find the status of Instagram and also many reports from real Instagram users.
How to Fix Instagram Stories Not Working with Official Suggestions
If you find that there is no issue with the Instagram server, then it’s time to try some useful solutions. Here, we list the suggestions from the official Instagram help center.
Fix 1: Restart Your Device
No matter whether you are using an iPhone/iPad or an Android phone/tablet, the first solution you should try is to restart it. A restart can usually fix many minor unknown issues.
Fix 2: Check Your Internet Connection
As the issue is IG stories not loading on your device, the reason is most likely a poor internet connection. If you are using a WiFi network, then try to disable it and use your cellular data or simply change to using another WiFi to see if there are differences.
Aside from this, you can also turn on and then turn off the airplane mode on your iPhone or Android device to restart the Network connection.
Hopefully, the issue would be solved if this is the main reason.
Fix 3: Uninstall and then Reinstall
If there are problems with the Instagram app, uninstalling and reinstalling is an easy and direct way to solve them.
For iPhone Users:
- On your home screen, find the Instagram app and long-press on it.
- Once the app starts shaking, you can click the X on the top right of it to delete the app.
- Then, go to the App store to install the app again.
- At last, log into your account to check if the IG stories not working issue still exists.
For Android Users:
You can simply long-press the app to uninstall it. Or go to Settings>Apps>Instagram to uninstall it. The detailed steps are a little different as there are so many different Android device models.
How to Fix Instagram Stories Not Working with Specifical Solutions
Apart from the solutions provided by Instagram, we have also found many other methods that may help solve the problem. You can check them below:
Fix 1: Force Close Instagram to Try Again
IG story not working happens when there are uncertain bugs with your Instagram app. In this case, you can try to force close it.
For iPhone: swipe up from the bottom of your iPhone screen to enter the app switcher, then find Instagram and swipe up it to the top to force quit it. Now, you can open the app again to check if your IG story works.
For Android: go to Settings>App, find Instagram and click on it. In the next interface, select Force stop to close the app.
Fix 2: Check the Compatibility
According to the different versions of Instagram and your device system, the compatibility may also cause issues with Instagram stories.
If you are using the latest iOS or Android system, we suggest you check and update Instagram to the newest version and try again.
If your iPhone or Android device has been used for many years and cannot update to the new system, then you will need to find an older version of Instagram to use.
To find the old version of Instagram, you can search for it from Google Chrome, below are some download sites we think are good to use:
Fix 3: Clear Instagram App Cache
For device users, the Instagram app often uses caches to help load the app faster. However, if there are too many caches, other problems may occur.
As iPhone doesn’t have the option to clear all cache, we only talk about the usage on Android devices here.
- The first step is also to go to your Android Settings.
- Select Apps here.
- Tap Instagram and then Storage.
- Now click on Clear Cache.
Once finished, go back to your Instagram app and load its stories to check if they work.
Fix 4: Check Date and Time
If you have the wrong date and time on your device, it may cause various issues, one of them is Instagram stories not loading. It sounds impossible, but why not give it a try?
- iPhone: go to Settings>General>Date and Time, set it to automatically.
- Android: go to Settings>Date and Time, then make it automatically, too.
Fix 5: Some Possible Tips for Instagram Stories Not Working
There are also other tips you can try to solve the issue, please check the following list.
- File format: Instagram only supports loading MP4 files with a size less them 15 MB. Besides, the duration of a video should be within one minute.
Instagram Stories Not Working? The Final Solution
If all the methods not working for you, we are afraid that you need to report the issue to Instagram, follow these steps:
- Go to your Instagram user profile.
- Click the hamburger icon to enter Settings.
- Tap the Help option.
- Then choose Report a Problem.
- Describe your problem, add screenshots and then tap Submit.
Wrap It Up
After reading this article, now you have the idea about how to fix the IG story not working. Don’t forget to leave a review if you think the content is useful.
FAQs about Instagram Stories Not Working
Why are my Instagram stories not working?
There are several possible reasons for this issue, and the main reason is four: the Instagram server is down, weak network, old app version, and software glitches.
Why are my Instagram story insights not working?
It’s expected you cannot access the insights if you are using a personal account. Switch your Instagram account to business or creator, then you will find the insights.
Does Instagram show who screenshots your story?
No, Instagram will not notify a user if he has been screenshotted or not. That is to say, you cannot find who screenshots your story, and also you can screenshot others without them knowing.